So, I told the Chat lady Stephany that I paid for the gold and for some reason it wasn't appearing on my account. She treated me as a suspect of lying instead of treating me as a customer who could be dealing with an account issue. I get that there are some people out there that would do that type of thing but I was just trying to enjoy an evening with my fiancé on our new game . Stephany, just made it that much worse for us. I said if anything could t you give us a 2 day pass and she returns with a solid no.